Support Center

Find answers, report issues, or get in touch with us

Frequently Asked Questions

To restore your purchase, open the game and go to Settings > Restore Purchases. Make sure you're signed in with the same account you used to make the original purchase.

Try these steps:

  1. Restart the app completely
  2. Check your internet connection
  3. Update to the latest version from your app store
  4. Clear the app cache (Settings > Storage)

If the issue persists, please contact us with your device model and OS version.

You can remove ads by purchasing the "No Ads" option in the game's shop. This is a one-time purchase that applies across all your devices.

Yes! Most of our games support offline play. However, some features like cloud saves and leaderboards require an internet connection.

If you've linked your game to Google Play Games (Android) or Game Center (iOS), your progress will automatically sync to your new device when you sign in with the same account.

We collect only essential data needed to provide our services. For full details, please review our Privacy Policy.

Report a Bug

Found an issue? Let us know and we'll fix it ASAP.

Find this in Settings > About Phone (Android) or Settings > General > About (iOS)
In case we need more information

Contact Us

Email

[email protected]

We typically respond within 24-48 hours

Business Inquiries

For partnerships, licensing, or other business matters:

[email protected]

Operating Entity

广州艾拉网络技术有限公司

Guangzhou Aila Network Technology Co., Ltd.

China